Thank you for shopping at Jansen Wear! We strive to provide you with high-quality products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

• Eligibility for Returns: You may return items within [30 days] of the delivery date if they are unused, in their original packaging, and in the same condition you received them.
• Non-Returnable Items: Certain items, such as personalized jewelry or items marked as final sale, cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return. Please include your order number and a brief description of the issue.
2. Return Instructions: We will provide you with detailed instructions on how to return your item.
3. Shipping the Item: Pack the item securely in its original packaging and include a copy of your order confirmation. The return shipping costs will be the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please allow [5-10 business days] for the refund to appear in your account.
• Partial Refunds: In certain situations, we may issue partial refunds for items that are not returned in their original condition, are damaged, or are missing parts.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above, and then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7 days] of receiving your order. We will arrange for a replacement or issue a refund as per your preference.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [email protected].